piabet Privacy Policy – How We Protect Your Personal Data

1. Introduction

This Privacy Policy ("Policy") describes how piabet ("piabet", "we", "us", "our"), the operator of the online betting and casino platform at piabet.bio ("Platform"), collects, processes, stores, and protects the personal data of individuals who register for or use the Platform ("User", "you", "your").

piabet is committed to handling personal data responsibly, in a manner consistent with applicable data protection principles. By registering for a piabet account, accessing the Platform, or otherwise providing personal information to us, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside piabet's Terms and Conditions, which govern the overall agreement between you and piabet. In the event of any conflict between this Policy and the Terms and Conditions on matters of data privacy, this Policy shall take precedence.

2. Personal Data We Collect

piabet collects personal data from you in two primary ways: directly (information you provide to us) and automatically (information collected through your use of the Platform). The categories of data we collect include:

2.1 Data You Provide Directly

• Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, and chosen username and password.
• Identity Verification Data: Copies of government-issued identity documents such as CNIC (Computerised National Identity Card), passport, or driver's licence; proof of address documents; and photographs where required for KYC (Know Your Customer) compliance.
• Payment Data: Payment method details, including JazzCash or Easypaisa account numbers, bank account details, or card information as required to process deposits and withdrawals. Full card or bank credentials are processed by our payment service providers and are not stored in full by piabet.
• Communications Data: Records of your correspondence with piabet's support team, including live chat transcripts and any emails or messages submitted through support channels.
• Responsible Gaming Data: Information you provide when setting deposit limits, loss limits, self-exclusion preferences, or when seeking assistance with responsible gaming tools.

2.2 Data Collected Automatically

• Device and Technical Data: IP address, device type, operating system, browser type, and version; screen resolution; language settings.
• Usage Data: Pages visited, time spent on pages, navigation paths, betting and gaming activity, session duration, and feature usage.
• Transaction Data: Records of all deposits, withdrawals, bets placed, games played, and associated outcomes.
• Location Data: General geographic location derived from IP address, used to determine jurisdictional eligibility and compliance with our platform access policies.
• Cookie and Tracking Data: Data collected through cookies, pixels, and similar technologies as described in Section 6 of this Policy.

3. How We Use Your Personal Data

piabet processes your personal data for the following purposes:

• Account Administration: To create, verify, and manage your piabet account, including processing your registration, authenticating your identity, and maintaining your account preferences.
• Service Delivery: To enable you to access and use all products on the piabet Platform, including cricket betting, live casino, slot games, Andar Bahar, and any other services offered.
• Payment Processing: To process deposits and withdrawals via JazzCash, Easypaisa, bank transfer, card payments, and other supported payment methods in Pakistani Rupees (PKR).
• Identity Verification and KYC Compliance: To verify your identity and age (18+), comply with anti-money laundering (AML) obligations, and prevent fraudulent activity.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other prohibited conduct as defined in the piabet Terms and Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through piabet's 24/7 support channels.
• Responsible Gaming: To monitor betting and gaming activity for signs of problem gambling, to implement responsible gaming tools requested by you, and to fulfil obligations under applicable responsible gaming standards.
• Legal and Regulatory Compliance: To meet legal obligations, respond to lawful requests from regulatory or law enforcement authorities, and enforce piabet's Terms and Conditions.
• Platform Improvement: To analyse usage patterns, conduct testing, and improve the performance, features, and user experience of the piabet Platform.
• Communications: To send you transactional communications (account confirmations, withdrawal notifications, security alerts) and, where you have consented, promotional communications about piabet offers and products.

4. Legal Basis for Processing

piabet processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to provide the services you have requested under the piabet Terms and Conditions, including account creation, payment processing, and bet settlement.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including AML requirements, KYC verification, and data retention obligations.
• Legitimate Interests: Processing undertaken to pursue piabet's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your explicit consent, including the receipt of marketing communications. You may withdraw consent at any time by contacting piabet's support team or updating your account notification preferences.

5. Data Sharing and Disclosure

piabet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with third parties only in the following circumstances:

• Payment Service Providers: JazzCash, Easypaisa, banking partners, card processors, and cryptocurrency payment processors engaged to facilitate transactions on the Platform. These providers process payment data strictly for the purpose of completing your transactions.
• Identity Verification Providers: Third-party KYC and AML verification services used to verify your identity and comply with fraud prevention obligations.
• Game Content Providers: Certified third-party game providers whose titles appear on the piabet Platform may receive limited session data necessary to deliver their games. These providers are contractually prohibited from using such data for purposes outside game delivery.
• Technology and Infrastructure Partners: Cloud hosting, platform technology, and cybersecurity service providers engaged to operate and protect the piabet Platform.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or lawful request from a regulatory or law enforcement authority, piabet may disclose personal data to the relevant authority.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of piabet's assets, personal data may be transferred to the acquiring entity as part of the transaction, subject to equivalent data protection obligations.

All third-party service providers engaged by piabet are subject to contractual obligations requiring them to process personal data only for specified, permitted purposes and to implement appropriate security measures.

6. Cookies and Tracking Technologies

piabet uses cookies and similar tracking technologies on the Platform for the following purposes:

• Essential Cookies: Strictly necessary for the Platform to function, including session authentication, security, and load balancing. These cannot be disabled without affecting Platform functionality.
• Performance Cookies: Used to collect anonymous analytics data about how visitors use the Platform, enabling piabet to identify and resolve performance issues.
• Functional Cookies: Used to remember your preferences, such as language settings, saved bet slips, and display options, to enhance your experience on piabet.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of piabet's marketing campaigns, where you have provided consent.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core services on piabet, though certain personalisation features may be affected.

7. Data Retention

piabet retains personal data for as long as necessary to fulfil the purposes described in this Policy, and in accordance with applicable legal and regulatory retention requirements. Specific retention periods include:

• Account Data: Retained for the duration of your active piabet account and for a period thereafter as required by applicable AML and record-keeping regulations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with standard financial record-keeping requirements.
• KYC and Identity Verification Records: Retained for the period required by applicable AML legislation.
• Support Communications: Retained for a period sufficient to resolve any outstanding disputes and fulfil applicable legal obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with piabet's data deletion procedures.

8. Data Security

piabet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the piabet Platform.
• Encryption of sensitive data at rest within piabet's secure data infrastructure.
• Access controls limiting personal data access to authorised piabet personnel and service providers on a need-to-know basis.
• Two-factor authentication options for player account access.
• Regular security testing, vulnerability assessments, and monitoring for suspicious activity.
• Incident response procedures for the detection and management of potential data security breaches.

Whilst piabet takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your piabet account credentials and for reporting any suspected unauthorised access to our support team immediately.

9. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data piabet holds about you:

• Right of Access: The right to request a copy of the personal data piabet holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to Erasure: The right to request deletion of your personal data in certain circumstances, subject to piabet's legal retention obligations.
• Right to Restriction: The right to request that piabet restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: The right to receive personal data you have provided to piabet in a structured, commonly used format, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: The right to object to processing of your personal data for direct marketing purposes at any time.

To exercise any of these rights, please contact piabet's support team via live chat in your account dashboard or by email at [email protected]. piabet will respond to all data rights requests within a reasonable period in accordance with applicable obligations. Identity verification may be required before requests can be processed.

10. Children's Privacy

The piabet Platform is strictly intended for adults aged 18 years and over. piabet does not knowingly collect personal data from individuals under the age of 18. If you are under 18, you must not register for or access the Platform.

If piabet becomes aware that personal data has been collected from an individual under the age of 18, that data will be deleted immediately and the associated account closed. If you believe that a minor has registered a piabet account or provided personal data to the Platform, please contact our support team immediately at [email protected].

11. Changes to This Privacy Policy

piabet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. The "Last Updated" date at the top of this page indicates the date of the most recent revision.

Where changes are material, piabet will endeavour to notify registered users through the Platform or via the email address associated with their account. Your continued use of the piabet Platform following the publication of a revised Policy constitutes your acceptance of the updated terms.

12. Contact and Data Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or piabet's handling of your personal data, you may contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through your logged-in piabet account dashboard.

piabet aims to acknowledge all data-related enquiries within 48 hours and to resolve substantive requests within a reasonable period consistent with applicable obligations. For complex requests, additional time may be required and piabet will communicate any expected timeline upon acknowledgement.